By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
DEPOSIT & PAYMENT:
A non-refundable deposit of minimum $300 CAD or maximum 10% of customized tour per person is due upon confirmation of your reservation. The balance is due 90 days before departure date;
We accept payment via credit card, certified check, wire transfer or money order for your deposit. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of confirmation.
Credit Card Bookings:
Your authorization to use your Credit Card number for deposit and/or final payment indicates your compliance with our booking conditions, whether or not you have actually signed the appropriate draft. Verbal or Online authorization of the use of your Credit Card confirms your reservation. MasterCard and Visa are accepted. If you wish to change a credit card payment after it has been processed, change fees will apply. Cardholders billing address and 3-digit CVC2 code (MasterCard) or 3-digit CVC2 code (Visa) are required at time of payment.
There will be fees per person for any changes made to any confirmed reservation. Prices are based on current rates of exchange, tariffs and taxes. Citadel Tours reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Citadel Tours also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Citadel Tours control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Cancellation & Penalties
91 or more days prior to departure CAD $300 per person.
90 to 36 days prior to departure 50% of tour cost.
35 days or less prior to departure 100% of tour cost.
Citadel tours reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified period.
Claims and Refunds
Refunds are not made for any missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Citadel Tours will not accept any liability for any claims that are not received within 30 days of the termination of your travel program.
Citadel Tours do NOT include:
Gratuities, items of a personal nature and items not itemized in itineraries are not included. All arrangements are subject to availability at time of booking
There will be no refund for unused services, hotels nights or unused portion of airline tickets or the tour.
Citadel tours will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. Please note that certain airfares are subject to a service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply.
Packages featured include:
All prices are based on standard rooms at the hotel selected unless otherwise noted. All hotel rooms have private facilities. We reserve the right to substitute hotels of similar category without notice. Special requests made by you or your travel agent on your behalf for particular rooms, room location, bed types etc., other than those published in our brochure are never guaranteed and may be subject to additional charges and are at the discretion of the hotelier or contractor.
Passports and Visas
Valid passports are required for travel to most destinations. Check with the appropriate consulate or embassy for the latest visa requirements.
Weight restrictions may apply on internal flights and domestic flights. Baggage and personal effects are at owner’s risk throughout the travel program. Check with the airline for other baggage restrictions applicable to international flights.
Citadel Tours reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Citadel Tours, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their travel program escort at the beginning of their program.
Travel insurance is compulsory. Citadel Tours recommend that all passengers purchase comprehensive travel insurance. In the event that you must cancel your participation in a travel program, trip cancellation insurance may be the only source of reimbursement.
Travel tickets & vouchers, itineraries and other documents & information will be sent to you directly or your travel agent upon receipt of your full payment, and no later than 21 days prior to departure, provided that Citadel Tours receives full payment in our office at least 60 days prior to the departure date . If full payment has not yet been received 60 days prior to the departure date, you will be notified by your agent as to when your documents will be made available.
Limits on Responsibility
Citadel Tours, its employees, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Citadel Tours companies). All such persons and entities are independent contractors. As a result Citadel Tours is not liable for any negligent or willful act of any such person or entity or of any third person.
Citadel Tours, acts solely as agents for the client with respect to all transportation, hotel and other tour arrangements. In that capacity, Citadel Tours exercises all reasonable care possible to ensure the traveler’s safety and satisfaction, but, Citadel Tours neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the traveler or in affecting these tours. Citadel Tours is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control.
It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Travelers Representations: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Citadel Tours reserves the right to decline to accept anyone on a trip. Citadel Tours reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
Errors & Omissions
Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including brochure, website and Trip Notes we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.
Governing Law and Dispute Resolution
The Federal laws of Canada and the Provincial laws of Alberta shall otherwise govern your use of the site where these terms and conditions are not clear or incomplete and you hereby agree to submit to the exclusive jurisdiction of the Canadian Federal and Provincial court system.
All Rights Reserved
Any rights not expressly granted by the Terms and Conditions of this site are reserved to Citadel Tours.
Updating of terms and conditions
Citadel Tours reserves the right to update and/or alter these terms and conditions at anytime, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.citadeltours.com and will supersede any previous versions.