Citadel Tours is committed to ensuring that your privacy is protected. We believe your business is no one elses. Your privacy is important to you and to us. Therefore, we will protect the information you share with us. To protect your privacy, Citadel Tours follows different principles in accordance with worldwide practices for customer privacy and data protection.
What we collect
When you make a travel booking with Citadel Tours, we require your personal information in order to process your booking arrangements. We may collect the following information:
- First, middle and last names
- Date of birth
- Phone numbers
- Email address
- Passport information
- Credit cards/ debit cards
- Health information
- Dietary needs
Some of the personal information may be passed to another service provider for travel arrangements or public authorities (such as customs, immigration and tourist police). This may involve sending information to countries outside Canada that may not have the same high level of protection of personal information.
In addition, we may use your personal information to help us improve our services and to provide the services you have requested including emailing newsletters, printed materials, auditing, research and analysis to improve Citadel Tours services.
When submitting an online form on the Citadel Tours website, we collect essential personal information in order to complete your inquiry. With this information, we are able to accurately identify who is using our service and respond to your requests. Mandatory information requirements are clearly identified and denoted by an asterix (*). You will also be prompted when submitting a form if mandatory data has not been completed.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Citadel Tours will not sell your personal information to any person or association. Citadel Tours will not share your personal information to any person or association except for the following:
- Our service providers and suppliers in order to complete your travel arrangements
- Government authorities
- Our employees to assist you with travel arrangements
- To bring legal action against an individual who may be causing interference or injury to the rights or property of Citadel Tours
- To respond to a judicial or law enforcement request in matters related to public safety or rule of law
Accuracy of personal information
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.